PRICING
Conclusion of Sales and availability of Food
- Registered users may place orders for Food, which the Restaurant and/or WeChow may accept or reject. The placing of an order will happen when payment is made by any of the acceptable payment methods in 8.3 and is confirmed on the App. Whether or not the Restaurant and/or WeChow accepts an order depends on various factors, including but not limited to, the availability of Food, capacity for Courier Delivery, correctness of the information relating to the Food (such as the price) and receipt of payment or payment authorisation (if applicable) by WeChow for the Food.
- WeChow charges each restaurant a commission based on the value of the food ordered on the App. Menu pricing on the App is set at the discretion of each Restaurant and may differ to the in-store menu pricing or prices on other Apps
- NOTE: WeChow will indicate the acceptance of your order (by WeChow and the Restaurant) by way of notification on the App or email ("Acceptance Notice"), and only at that point will agreements of sale (the "Sale") come into effect between you and:
- the Restaurant in respect of the Food; and
- if applicable, WeChow in respect of the Courier Delivery services (if you requested Courier Delivery of the Food).
This is regardless of any earlier communication from the Restaurant and/or WeChow stating that your order or payment has been confirmed. WeChow will indicate the rejection of your order by cancelling it, notifying you thereof and credit your Credit Wallet, for the amount you already paid. You can then use this credit either immediately or at a later date when you place your next order with WeChow. Should you wish to have a refund, please refer to the FAQ section.
- Prior to the Food being delivered to your nominated address or you being notified that the Food is ready for collection (as applicable), we may reject an order or cancel a Sale at any time due to: (i) the Restaurant being unable to fulfil the order; (ii) Courier Delivery services not being readily available (if applicable); and/or (iii) any other reason in WeChow's sole discretion.
- Should you wish to retract your order, you should contact WeChow via telephone immediately, and WeChow will use its reasonable endeavours to effect such retraction. You will not be able to retract your order via the App, or after an Acceptance Notice has been generated. You will not be able to change your order after placing it, but may be able to retract it (subject to the above), and place a new one.
- Placing Food in your shopping basket on the App without completing the purchase cycle does not constitute an order for Food, and as such, Food may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold WeChow and/or the Restaurant liable if such Food is not available or is not available at a particular price when you complete or attempt to complete the purchase cycle at a later stage.
- WeChow relies on information supplied to it by the Restaurants relating to the Food, and WeChow accordingly bears no liability for any inaccuracies in such information supplied to it. You acknowledge that stock of all Food on offer may be limited. WeChow will take reasonable efforts to ensure that when Food is no longer available, offers thereof are discontinued on the App. However, we cannot guarantee the availability of Food. When Food is no longer available after you have placed an order or the Restaurant does not accept your order, WeChow will notify you thereof and reject your order or cancel the Sale ("Failed Order").
WeChow will credit your Credit Wallet for the amount you paid in respect of the Failed Order. You can use this credit either immediately or at a later date when you place your next order with WeChow. Should you wish to have a refund of the amount in your Credit Wallet, please refer to the FAQ.
- You also acknowledge that the pricing of Food may change at any time without notice to you, but no price change will affect any Food ordered in respect of which you have received an Acceptance Notice, except in the case of an obvious pricing error.In the event of an obvious pricing error, we may reject your order or cancel the Sale at any time and you will be entitled to a refund of the amount paid by you for such order.
- Any dispute regarding inaccurate information relating to a Restaurant or Food, Food pricing errors or sold-out Food should be resolved between you and the relevant Restaurant; your respective rights and obligations being as set out in these Terms and Conditions.
- It is your responsibility to establish from the relevant Restaurant which ingredients will be used when preparing the Food and make the necessary arrangements with such Restaurant to exclude any ingredients if you have any allergies or special requirements (unless such exclusions can be made by you on the App). We cannot and do not guarantee that the Food will be free of allergens and we disclaim any liability relating to any ingredients or allergens contained in Food.
DELIVERY
Delivery of Food
- If you order Food for Courier Delivery by WeChow you are required to indicate the physical address to which the Food should be delivered ("Delivery Address"); (ii) you are not allowed to change the Delivery Address after submitting your order; and (iii) you will only be allowed to order Food from Restaurants within the prescribed range (as determined by WeChow) from your Delivery Address.
- If you order Food for Self-collection: (i) you should indicate a physical address, in order for WeChow to provide you with a selection of Restaurants in such area; and (ii) you will only be allowed to order Food from such Restaurants.
- Where you have requested the Food to be delivered to you by way of Courier Delivery and you have received an Acceptance Notice:
- the Courier will endeavour to deliver the Food to you by the estimated delivery time specified in the Acceptance Notice, however, delivery times are not guaranteed and may be adjusted by us in our reasonable discretion.Events outside of the Courier’s control such as traffic, inclement weather conditions and delays by the Restaurant in relation to your order may result in a delay of the delivery of the Food, but the Courier will continue with its efforts to deliver the Food to you as soon as possible in the circumstances; and
- Our obligation to deliver the Food is fulfilled when the Courier delivers the Food to the Delivery Address.The Courier is only responsible for the delivery of the Food to the Delivery Address. the Courier arrives at the Delivery Address and you fail to open the door or respond to its telephone calls within 10 minutes, the Courier may leave the premises, taking the Food with it, and you will remain liable for payment of all order charges. If you are not able to be present at the Delivery Address to accept delivery of the Food, it is your responsibility to arrange for someone else to accept the delivery at such address and pay for the order on your behalf if payment has not yet been made. Neither WeChow nor the Restaurant is responsible for any loss or unauthorised consumption of Food, after the Courier has delivered the Food to the Delivery Address.
- Where you have ordered Food for Self-collection from the Restaurant and you have received an Acceptance Notice:
- you or your nominee should display a copy of the Acceptance Notice to the Restaurant upon collection of the Food; and
- the Restaurant is responsible for making the Food available for collection by you or your nominee at its premises, at the estimated collection time set out in the Acceptance Notice.If you or your nominee fails to collect the Food or respond to our or the Restaurant’s telephone calls, within 60 minutes after the estimated collection time, the Restaurant may dispose of the Food in any manner which it deems fit and you will remain liable for payment of the Food. Any dispute regarding the Restaurant failing to make the Food available at the collection time or within 60 minutes thereafter, should be resolved between you and the relevant Restaurant; your respective rights and obligations being as set out in these Terms and Conditions.
RETURNS
Returns are not allowed on any food products for safety reasons. Any product returned due to it being defective must be accompanied with your proof of payment in respect of such product. The Company will, following receipt and examination of such product, replace such product or reimburse you with the purchase price paid by you for the product. Please note that we will refund to the payment method that you originally used. If not possible, Eft will be made.